We accept Bank Transfer. After you submit your order, we will email payment instructions. Your order will be processed once payment is received and confirmed.
Absolutely. We use Bank Transfer for payments. Your order remains unpaid until we confirm receipt of funds. Do not share unnecessary card details with us.
You can cancel or modify your order within 2 hours of placing it, provided it hasn't been shipped yet. Please contact our support team immediately at support@onsatin.com with your order number.
Once your order is shipped, you'll receive a confirmation email with a tracking number and a link to track your package. You can also log into your account on our website to view your order status.
We offer free standard shipping on all domestic orders over £100. For orders under £100, standard shipping is £9.95. We also offer express shipping (£19.95) and overnight shipping (£29.95). See our Shipping Policy for full details.
Orders are processed within 1-2 business days. Standard domestic shipping takes 5-7 business days, express takes 2-3 business days, and overnight takes 1 business day. International shipping varies from 7-25 business days depending on the destination.
Yes! We ship to Canada, the United Kingdom, Australia, Germany, France, Japan, and many other countries. Please note that customs duties and taxes for international orders are the responsibility of the recipient.
We offer a 30-day return policy on most items. Items must be unworn, unwashed, with original tags attached. See our full Refund & Return Policy for details.
Contact us at returns@onsatin.com with your order number and the size or color you'd like instead. We'll provide return instructions and ship the new item once we receive and approve the returned item.
Once we receive and inspect your returned item, approved refunds are processed within 5-10 business days to your original payment method.
Each product page includes a detailed size guide with measurements. We recommend measuring yourself and comparing to our size chart. If you're between sizes, we generally recommend sizing up.
Our products are crafted by skilled artisans and ethical manufacturers around the world, including partners in Italy, Portugal, India, and Turkey.
Care instructions are included on each product page and on the garment's care label. In general, we recommend washing in cold water, hanging to dry when possible.
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